Recent LinkedIn Changes: Boom or Bust?
- Author: Shally Steckerl
- Posted: July 3, 2007
- Category: Recruiting
- Tags: No Tags
- Comments:
LinkedIn’s recent changes have made me take a very good look at what they have done in an attempt to “control” how you and I network through their so-called social networking platform. Since introducing LinkedIn to the recruiting community in 2004 you’ve heard me speak very highly of them. Previously I have gaven them praise for a recent development that makes it easier for us to manage our inboxes.
But recent changes gave me serious pause!
Only for a moment, until I considered all the implications, I was stunned by their decision to control how we send out networking invitations to people from within LinkedIn. Long-time friend and fellow LinkedIn guru Danny Thomas (he’s an open connector - invite him to your network via danny.thomas at zyman dot com) brought this to my attention shortly after it was put in place:
Invitations are now limited to 256 characters!
And that’s INCLUDING spaces! Yeah, spaces. Imagine! That’s not very much at all. You can’t really say much of anything in 256 characters.
For example, if you wanted to invite Danny you could try:
Danny,
I found your profile and noticed you are an open linked networker like me. I’m looking to connect with people in the Recruiting industry so we can share leads, ideas and business contacts. Would you please accept my invitation to share networks?
Thank you,
Shally
But that is not accepted by LinkedIn because it is too long. The above is counted as 284 characters. So we have to shorten it by at least 28, depending on how many characters are in your first name. Or, you could leave your signature out altogether.
I went with this:
Danny,
I found your profile and noticed you are an open linked networker like me. I’d like to connect with people in the Recruiting industry to share leads, ideas and contacts. Would you accept my invitation to share networks?
Thanks,
Shally
But the fun doesn’t end there. I MUST also choose how I know this person. Is this because LinkedIn doesn’t trust me? My choices are:
- Colleague
- Classmate
- Business Partner
- Friend
- Other
- I don’t know Danny
Now for the good news, if I choose Colleague, Classmate or Business Partner, I don’t need someone’s email address. This is good because I can now reconnect with alumni from both my employers and alma mater without needing to know their current address.
If I choose Friend or Other then I do need their email, but this is the way it “used to be” before the change, so nothing new here, only I have to specify if Danny is my friend if he is my Other – which could be very negatively perceived. After all, I don’t want to be anyone’s Other. How bizarre a way to start a conversation! Dear Other, LOL!!
But – here’s the best piece of news, I can now choose I don’t know Danny and for that I don’t need his email address! If I know he’s open to accepting invitations then I just select that and trust he will accept mine, no need to guess or find his email.
As you can see with the new LinkedIn, it’s a bit easier to connect with someone who is an open connector, LION, or TopLinked, and its MUCH more difficult to connect with people where you may need a bit of an explanation. The 256 limit makes it very awkward to explain to someone why you want to connect with them. It’s just too short a window.
Conclusion: LinkedIn Good or Bad?
Both.
Let me explain – it’s easier to connect with people when we don’t have their email addresses, but it’s harder to connect with people to whom we need to address a few words expressing our request. I think its terrible that they shrunk the limit and I see no reason, nor value for doing that, other than to punish or inhibit power connectors, or people like recruiters who use LinkedIn to find and connect with new people. But at the same time I thank them for making it easier to connect with colleagues, alumni and complete strangers who are open to networking.
What you should do now:
- Write a note via regular email to someone, before you invite them to connect. That way, from within LinkedIn all you have to say is “Per my previous email, I would like to request a connection with you on LinkedIn” or something to that effect.
- Go crazy connecting with people you don’t know but who are open to connections (LIONS, MPLF, TopLinked MyLinkWiki, or Open Link).
- Search for people you have: done business with, worked with and went to school with, and you can now invite them because you don’t need their addresses, and as fellow alumni they should be open to connect.
- The webmail lookup still works, so run that, and add people from your Gmail, Yahoo, Hotmail, and AOL accounts. Use this link as a shortcut.
- Let LinkedIn scan your Outlook (if on a work computer check company policy) to find everyone in your Inbox who also has a LinkedIn account. Use this link as a shortcut.
- Upload your contacts from ACT!, Outlook PST files, your handheld contact managers or PDAs, or any spreadsheet. Once you upload them LinkedIn will tell you if they already have an account and then it’s easy to invite them. Use this link as a shortcut.
- Paste a bunch of email addresses, separated by a comma and LinkedIn will tell you if those people are already users. Use this link as a shortcut.
Here are three other LinkedIn articles you may enjoy:
- New way to add contacts to your LinkedIn network
- Becoming a Promiscuous Linker on LinkedIn
- LinkedIn Kung-Fu
All this and much more about getting the most from your LinekdIn networks can be reviewed in detail in my LinkedIn CheatSheet.
I also plan on releasing a document that includes many template ideas for managing your network, forwarding requests, rejecting requests, asking for invitations, accepting or declining requests, and creating your own “Invite me to LinkedIn campaign.” In the meantime, the above should keep you busy, though it is now a bit harder to network.









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Comments (7)
Comment by Danny Foster, July 3, 2007 at 9:25 am
People that want to contact me through linkedin have to pay right? I have to pay to contact people too. This is a static directory of names right? No news, no industry information….remind me again why people are using linkedin?
Comment by Arthur Runno, July 5, 2007 at 9:39 am
I’m not sure that this is so much an effort to “punish” power users as it is an effort to maximize revenue by forcing people to purchase in-mails.. I wonder how long it will take Linkedin to figure out that alienating their most frequent users is not the best way to increase profit margins.
Comment by Mike Tiffany, July 5, 2007 at 10:00 am
I also have not understood why Linkedin has come down so hard on high volume users that have truely taken the tool to another level for recruiting candidates that they previously didn’t know. They created a platform and didn’t understand it’s best uses. I have since dropped my premium account because of their changes.
I like your suggestions and have passed along.
Comment by Daniel Sweet, July 7, 2007 at 7:14 am
I have sent and received many invitations recently that are over the 256 character limit.
I’m thinking that the limit may be only for free users. Anyone with a membership may be able to send a Invitation Novel.
FWIW,
Dan
Comment by Ann Onimous, August 14, 2008 at 9:51 pm
Now they are limiting us to 50 groups. More limitations. I belonged to over 450 groups, made many business connections because of these groups and now, POOF, 400 groups with so many more potential clients are gone.
Call them and complain, especially to Loretta:
LinkedIn Corporation
1840 Embarcadero Rd.
Palo Alto, CA 94303
650-687-3600
Fax: 650-687-0505
https://www.linkedin.com
Feeling a bit disconnected? LinkedIn wants to help. The company is an online business network designed to help professionals find jobs, people, and services providers. LinkedIn offers four premium services: LinkedIn Jobs, LinkedIn Services, LinkedIn Groups, and LinkedIn Business Accounts. The company has grown to reach more than 5 million users nationwide since its inception in 2003. Investors include Sequoia Capital, Greylock, Marc Andreessen (co-founder of Netscape and chairman of Opsware), Joe Kraus (co-founder of Excite), Josh Kopelman (founder of Half.com), and Peter Thiel (co-founder of PayPal).
Annual Sales (mil.) $3.0
Total Employees 24
Employees At This Location 24
Chairman; President, Products Reid Hoffman
VP and Chief of Staff Sarah Imbach
VP Business and Corporate Development Keith S. Rabois
VP Engineering Jean-Luc Vaillant
VP Marketing Konstantin Guericke
VP Product Strategy Allen Blue
VP Client Products Jaime Templeton
Chief Privacy Officer Duncan Work
Director Corporate Communications Kay Luo
Director Advertising David Hahn
Director Technology Yan Pujante
Director Operations Candy Mielke
Director Product Management Lucian Beebe
Director Sales Brendon Cassidy
Senior Technical Recruiter Hilary Taubman-Dye
Manager Corporate Development Steven Stegman
Senior Systems Architect Ian McNish
CEO Daniel T. H. (Dan) Nye Age 40
I looked at their telephone numbers and using one of my handy dandy stab-in tricks I dialed a little beyond it. I can tell you 650 687 3615 is a live body! So will (probably be,
3616, 3617, etc.) It seems they have 18 (of their 24?) employees listed so I’d stick close to the 3600 when dialing!
Loretta Thomas Customer Support Liaison San Fran
Poor thing, she’s about to get deluged. She’s there Ãs I checked!
They also appear to have a customer support center in Omaha:
Angela Burleigh Customer Support
Sakessa Moss Customer Support
Rob McClenahan Customer Support Professional
William Conner Customer Support Professional Support@LinkedIn.com

Suzy Jackson Customer Support
By the way the company directory spills with just ONE entry - pressing A for any names starting with A,B or C gives you about ten names, and some of them appear to be first names starting with A, B or c as well as last names starting with same.
CALL 3616
Comment by Phil Erup, August 20, 2008 at 12:56 pm
Just like a Communist regime, linkedin is trying to control and manipulate the masses. They will ultimately fail.
What a bunch of maroons!
Comment by J.F. Bigalow, September 9, 2008 at 12:27 pm
Linkedin has the worst customer service in the history of the world.